First blog

Initially before i started to do the two courses i had great expectations about online training. The possible reason for this may have been that Victoria has explained to us all the her company used on line training, and that it was very useful, effecient and effective. Through her reccomendations i expected these two online training sessions to provide me with new knowledge and greater understanding in Frontline Customer Service and Sexual Harrassment in the Workplace. Through the following objectives i will explain what i expected to achieve through these training programs:

1. What outcomes did you expect to achieve?

Sexual Harrassment Program- Through this training program i expect to know all the legislation that deals with Sexual Harrassment, the different methods of breaching harrassment, and the alternatives and actions that a person or company may take if sexual harrassment is existant in the workplace. I am also hoping that i may get a Human Resource perspective on how to deal with Sexual Harrassment in the workplace for future reference.

Frontline Customer Service- Through Frontline Customer Service i am hoping to develop negtiation skills, conflict management skills and good ettiquate skills. This will help me in my current job at Optus Prepaid Services. I also believe that if this online training covers all the bases expected it will assist me in my future career development, as i believe that customer service is needed at all times in all professions.

2. What do you expect the learning experience to be like?

Sexual Harrassment/Frontline Customer Service: I am hoping that these courses will be very informative, user friendly and straight forward, with a lot of examples and situations available. Although as mentioned in many other of my blogs i am not comfortable with using technology or learning on it for that matter.. so i think my learning may be hindered because it is online without no real teacher to ask questions and ellaborate on information.

3. What type of support are you expecting from the course?

I am expecting extensive amounts of support as it is a online facility, where the people undertaking these courses can not ask the teacher in the room. Support may include a hotline that the learner can dial and ask questions or a email address that leaners can email and ask the technicians questions.